Returns & Refunds Policy

At Italian Gourmet Food, we strive for your complete satisfaction with our artisanal products; however, due to the perishable nature of our inventory, returns are handled with specific care to ensure food safety.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery if there is an issue with your order, including your order number and photos of the items.

• 2.
  Assessment

  Our quality control team will review your request to determine if the product is eligible for a return or refund based on damage or quality concerns.

• 3.
  Packaging

  If a return is authorized, please place the unopened, non-perishable items back in their original packaging to ensure they are protected during transit.

• 4.
  Refund Processing

  Once we receive the returned goods or approve your claim, a refund will be issued to your original payment method within 5 to 7 business days.