Frequently Asked Questions
Everything you need to know about our authentic Italian gourmet products and services.
How do you ensure the freshness of perishable items during shipping?
All perishable goods, such as cheeses and cured meats, are packed in insulated thermal liners with reusable gel ice packs to maintain a controlled temperature throughout the transit process.
Are your products imported directly from Italy?
Yes, we work exclusively with artisanal producers and certified regional suppliers across Italy to ensure that every product we offer is 100% authentic and of the highest quality.
What is your shipping policy for international orders?
Currently, we ship to the continental United States and Canada. Due to customs regulations regarding food products, shipping times and fees may vary depending on the destination.
What should I do if my order arrives damaged?
We take great care in packaging, but if your order arrives damaged, please take photos of the items and the packaging and contact our support team within 24 hours of delivery for a full refund or replacement.
Do you offer wholesale pricing for restaurants or specialty shops?
Yes, we have a dedicated wholesale program for culinary professionals. Please visit our 'Wholesale' page or contact our sales team to receive our current B2B catalog and pricing.
Are there options for customers with dietary restrictions?
We offer a wide selection of gluten-free pastas, organic sauces, and dairy-free alternatives. You can use the filters on our collection pages to find products that suit your specific dietary needs.